Frequently Asked Questions

Quick answers about memberships, family roles, tree merges, privacy and every room in your hearth.

Family Book Club

Membership & Billing

Roles & Stewardship

Your Family Tree

Tree Merges

Privacy, Sharing & Safety

Rooms & Features

App & Notifications

Support

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Frequently Asked Questions

Family Book Club

What are the two parts of Family Book Club?

Can I read or join discussions without joining the book club?

Can I join as a reader without choosing books? How do turns work?

Do we discuss at checkpoints or after finishing the book?

Are reading notes private? How do I share discussion points?

What if someone is behind? Are spoilers hidden?

Can I mention someone in a Book Club discussion?

What is Final thoughts & overall reflection?

Do reading dates go on the calendar? Are there reminders?

Does the app provide books or fill in their details?

Where do completed readings go? Can books or notes be deleted?

Membership & Billing

How much does a membership cost?

Is there a free trial?

How do I pay for a membership?

Can I pay for my parents, grandparents, or children?

What happens if I cancel?

Roles & Stewardship

What are placeholder (unclaimed) profiles?

What roles are there?

What's the difference between the two Viewer types?

Does every tree need a Founder? What if a Founder wants to step down?

Can I belong to more than one family space?

How do Founders and Admins manage member roles after people join?

If a member is removed from a tree, what happens to their profile and contributions?

Why is there a minimum age of 13?

Your Family Tree

Why do I need to create a tree before using the other rooms?

Why don't I see an "Add Cousin" or "Add Aunt/Uncle" button?

Can the tree show in-laws, former spouses, and adopted or step children?

How do I move around a large tree?

Tree Merges

Why would someone merge trees or keep more than one?

What happens to our content when we merge?

Can a merge be undone? What stays and what goes?

Privacy, Sharing & Safety

Can I share something with only certain family members?

Who owns my photos and stories?

Can strangers find my family?

What's the difference between Share & Invite and inviting a relative?

What content isn't allowed?

How do I report something inappropriate?

How can I add extra security to my sign-in?

If I delete photos, albums or recipes, is it permanent?

Can I remove the sample cards that come pre-filled in some rooms?

What happens if I delete my account? Is there a grace period?

Rooms & Features

What are time capsules, and where are they?

What can I do in the Recipe Box?

Can I play album slideshows on my TV?

What are Family Movie Night and Old School Friday?

How do voting, showtimes and the Virtual Theater work?

How do birthdays and the Family Calendar work?

App & Notifications

Can I use Our Inner Hearth as an app on my phone?

Will I get notifications?

Support

Where do I update my profile, membership or password?

Are there guided tours for the rooms, and how do I replay the walkthrough?

Can I explore a sample family before or after signing up?

How do I contact support?

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